Shipping Information - alcorprints.com

At Alcor Prints, we make sure your Wall Art Frame is carefully prepared, securely packed, and delivered to you safely. We offer delivery across Pakistan, with orders within Karachi delivered directly by our team and trusted courier partners serving customers nationwide.

DELIVERY TIME

Once your order is placed, our Customer Service Representative may contact you by phone or WhatsApp for order confirmation.
Orders are generally processed within 1–2 working days (Monday to Saturday) after payment and order confirmation.
Orders placed on Sunday will be processed on the next working day.
Karachi: Orders within Karachi are generally delivered directly by our team within 1–3 working days after order confirmation.
Outside Karachi: Orders are dispatched through our trusted courier partners, with delivery generally within 2–5 working days after dispatch for major cities.
Delivery times are estimates and may vary depending on the destination, courier schedules, public holidays, weather, and other unforeseen circumstances.
Please remain available on your provided contact number to help ensure a smooth and timely delivery.

DELIVERY CHARGES

Delivery charges are calculated at checkout based on your delivery location and order.
The applicable delivery charges will be clearly displayed at checkout before you complete your order.

TRACK YOUR ORDER

For orders dispatched through our trusted courier partners, tracking details may be shared with you through SMS or WhatsApp after dispatch.
You can use your tracking number to check your shipment status through the courier’s tracking service.
For Karachi orders delivered directly by our team, you can contact us for an update on your delivery status.
For any delivery-related assistance, contact us via call or WhatsApp at +92 300 1234567.
Alcor prints is not responsible for delays caused by third-party courier services or circumstances beyond our control.

PAYMENT METHODS

All orders at Alcor Prints require 100% advance payment before the order is processed.

We do not offer Cash on Delivery (COD).

Available prepaid payment options will be displayed at checkout.

ORDER MODIFICATION

If you need to modify or cancel your order, please contact us as soon as possible at +92 300 1234567.

Requests made before your order is processed or dispatched may be accommodated depending on the order status.

Once an order has entered production or has been dispatched, modifications or cancellations may no longer be possible.

CANCELLATION & REFUND POLICY

As all orders require 100% advance payment, cancellation requests should be made as soon as possible after placing your order.
If your order has not yet entered production, you may contact us to request cancellation.
Once an order has entered production, cancellation may not be possible as the product may already have been prepared specifically for your order.
If a refund is applicable, the processing time may vary depending on the payment method and payment service used.

DELIVERY ADDRESS

Please provide a complete and accurate delivery address and an active contact number when placing your order.

This helps our delivery team or courier partner reach you without unnecessary delays.

If our delivery team or courier partner is unable to reach you because of an incorrect address, incomplete information, or an unavailable contact number, delivery may be delayed or an additional delivery attempt may be required.

DAMAGED ORDERS

Every Wall Art Frame is carefully packed before dispatch. If your order arrives damaged, please contact us as soon as possible after delivery and share clear photographs of the package and product with our team.

We will review the issue and assist you with the appropriate solution.