Refund and Returns Policy - alcorprints.com

At Alcor Print, we take care to prepare and pack every order properly before dispatch. However, if your order arrives damaged, faulty, broken, or incorrect, we are here to help.

We offer a 7-day return and exchange policy for eligible issues.

Return, Exchange & Refund Eligibility

You may contact us within 7 days of receiving your order if:

The product arrives damaged, broken, or faulty
The wrong product has been delivered
The delivered product significantly differs from the product or specifications ordered
The delivered item is incomplete or has a manufacturing/production issue

After reviewing the issue and supporting evidence, we may offer an exchange, replacement, or refund, depending on the circumstances.

Where possible, we will first arrange a replacement or exchange. If a replacement is not possible, a refund may be provided.

Claim Reporting Time

All return, exchange, or refund requests must be reported within 7 days of delivery.

Claims submitted after 7 days may not be eligible for return, exchange, or refund.

Items Not Eligible for Return, Exchange or Refund

Returns, exchanges, or refunds are not accepted for:

Change of mind after placing or receiving an order
Personal taste, preference, or dissatisfaction with the design after delivery
Incorrect product selection or ordering by mistake
Minor differences in color or appearance caused by screen settings, lighting, photography, or display conditions
Minor packaging differences that do not affect the product
Damage caused by misuse, mishandling, improper installation, or negligence after delivery
Normal wear and tear

We strongly recommend reviewing the product details, size, design, and other available options carefully before placing your order.

Proof Required for Claims

To help us verify and resolve your claim quickly, customers may be required to provide:

Clear photos showing the damage, fault, or incorrect product
A clear video of the received product and packaging
Order details or invoice information when requested

For damaged or broken items, an unboxing video is strongly recommended. The video should clearly show the parcel from the time it is received and opened.

Failure to provide sufficient evidence may affect our ability to approve a return, exchange, or refund.

Return & Exchange Process

Once your claim has been submitted and reviewed:

We will verify the issue and supporting evidence
An exchange or replacement will be arranged where applicable
If a replacement is unavailable or not possible, a refund may be offered
We will provide return instructions where the product needs to be sent back
Refunds will be processed through an approved bank or digital payment method
Refund processing time may vary depending on the payment method and verification process

Customers should not send products back without first contacting Alcor Print and receiving return instructions.

Return Shipping Charges

If the issue is confirmed to be due to our error, such as receiving a damaged, faulty, broken, or wrong product, we will determine the appropriate return or replacement shipping arrangement.

Return shipping costs for issues that are not covered under this policy may be the customer’s responsibility.

Refund Policy

A refund may be provided when:

The product is confirmed to be damaged, faulty, broken, or incorrect; and
A replacement or exchange is not possible or appropriate

Refunds are not available for change-of-mind requests, personal preferences, incorrect selections, or other non-eligible cases listed in this policy.

Any approved refund will be processed using an approved bank transfer or digital payment method.

Non-Eligible Claims

A return, exchange, or refund may be declined if:

The claim is submitted after 7 days of delivery
Sufficient evidence of the issue is not provided
The damage was caused after delivery through misuse or mishandling
The product shows normal wear and tear
The issue is only a minor color, appearance, or packaging variation
The customer ordered the wrong product or specification
The customer simply changed their mind
The parcel was refused or returned without a valid reason

Order Cancellation

Orders may be cancelled before dispatch, subject to confirmation by Alcor Print.

Once an order has been dispatched, cancellation requests may not be accepted.

For products that have already entered production or customization, cancellation may also not be possible.

Final Review & Decision

All return, exchange, and refund claims are reviewed individually based on the nature of the issue and the evidence provided.

Alcor Print reserves the right to determine whether a claim qualifies for a return, exchange, replacement, or refund under this policy.

Our goal is to handle every eligible issue fairly while protecting customers and preventing misuse of the return policy.

Customer Support

For assistance with a return, exchange, or refund, please contact us with your order number, delivery details, and clear photos or videos of the issue.

Alcor Print
📍 Office #1, BS Hassan Heaven, Block-7, FB Area, Karachi
📞 0300-1234567 | WhatsApp: +9230012345678
📧 alcorprints@gmail.com

We appreciate your trust in Alcor Print and are committed to providing quality products and a reliable shopping experience.